Support
Email is the way to reach me: support address to be announced. There is no help desk in between, so it comes straight to me. Please put the extension's name in the subject line.
Reporting a bug
These details usually save a round of back and forth:
- the extension and its version number, from
chrome://extensions - your Chrome version (the first line of
chrome://version) and your operating system - what you did and what happened instead of what you expected
- the exact wording of any error message, or a screenshot of it
- for an export, roughly how many rows and which file format
- for Auto Delete Cookies, the site involved and whether it is on one of your lists
Please don't attach an exported file or your cookie lists unless I ask for them. They contain your browsing data, and a description is normally enough for me to find the problem.
Purchases and refunds
Pro purchases are handled by ExtensionPay (extensionpay.com), and Stripe processes the card, so I never see your card details. Refunds go through ExtensionPay as well.
If you paid and Pro has not switched on, or you have moved to a new computer, open the extension's settings and use Restore purchase (in the YouTube exporter it is called "I already paid") with the email address you paid with.